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DMV enhances service for online users

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Updated: 6/05/2013 9:26 pm
CARSON CITY – Nevada’s Department of Motor Vehicles has created a web portal called “MyDMV” that puts all of the most common DMV transactions in one place.

In less than a month, more than 21,000 Nevada residents have taken DMV’s offer to create an online account on the state’s MyDMV web portal. Launched on May 9, MyDMV puts all of the most common DMV transactions in one place, making it more convenient for motorists to renew a driver’s license, vehicle registration or ID card. For the first time, customers are able to make a change of address online.

“People like the change of address feature,” said DMV Director Troy Dillard. “In the past they would have to come into the office to make that change and now, with an account, they can do it from the comfort of their own home or office. We are seeing an average of 775 accounts created every day,” he added.

The DMV web portal is more convenient for motorists to renew a driver’s license, vehicle registration or ID card. For the first time, customers will be able to make a change of address online.

Dillard said MyDMV account holders will be able to go green by receiving registration renewal notices by email. Starting this summer, participating vehicle owners will receive a 60-day advance notice for registration renewals, a provision added through coordination with Assemblywoman Dina Neal (D- Las Vegas).

After the 60-day email notice, account holders will receive reminders at 30 days and 15 days to renew their registrations. In addition, account holders will be able to obtain a driver history printout, update insurance information, check the status of a license or registration or order a duplicate license, ID or registration.

In order to register, customers will need a Nevada driver’s license or ID card, their date of birth, social security number and valid email address. Signing up is easy and free at
DMV is actively pursuing options for customers to make transactions without going to a DMV office.

In addition to online services, the agency now has 46 self-service kiosks across the state in DMV offices and partner locations. DMV started the kiosk program in 2003 and now conducts more than 500,000 transactions per year at the kiosks.

Partner locations include Albertson’s, Scolari’s, AAA, University of Nevada Las Vegas and the University of Nevada Reno. DMV has 28 partner locations.

DMV launched its web services in 2000, conducting only 2,584 transactions on the web that first year. Last fiscal year (2012), DMV conducted 773,535 transactions online. In that same fiscal year, the agency conducted 4.2 million transactions in offices around the state and another 2.1 million transactions by mail.

“We are committed to using the advances in technology available to us to make the DMV experience as efficient as possible,” said Dillard.

-- DMV news release



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