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Deadline dash: Glitches slow health care sign-ups

Reported by: Sandra Gonzalez
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Updated: 4/14/2014 2:38 pm

LAS VEGAS (KSNV & MyNews3) -- The deadline to enroll for health insurance is just hours away, but the national and state exchange websites have been fraught with issues. People are still trying to get signed up before the midnight cutoff.

The bottom line is the process has been extremely slow, and brokers say it has been a very frustrating day.

What usually takes an estimated 30 to 45 minutes has been taking about two to three hours today, but people who have not yet signed up are still trying to get in.

At Branch Benefits Consultants, clients have had to wait a much longer time than they expected. Since the enrollment process is extensive, any time a page is submitted, the wait time is ranging from two to five minutes per page.

Anyone who is trying to meet the midnight deadline needs to keep the extremely slow process in mind.

From coast to coast, procrastinators lined up and logged on to buy health care insurance, some for the first time.

It wasn't easy. The call centers were busy and the website was slow.

At times Monday, more than 100,000 people were trying to log onto, and the overload briefly knocked the site offline.

The midnight deadline is being described as "not firm;" anyone who has started the process will be allowed to finish.

"We'll allow them to finish the process. I can't imagine how fierce the criticism would be if we had an arbitrary cut off tonight," says White House Health Policy and Reform Advisor Phil Schiliro.



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