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Health Insurance Exchange board meets after executive director resigns

Reported by: Sandra Gonzalez
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Updated: 4/10/2014 3:02 pm

LAS VEGAS (KSNV & MyNews3) -- Less than 24 hours after announcing the executive director's resignation, Nevada's health insurance exchange board of directors met to discuss its future.

With or without a leader, the exchange will keep moving forward to meet that March 31 deadline.

The board meeting opened with an immediate acknowledgement of Jon Hager, the Silver State Health Insurance Exchange's Executive Director who resigned.

That was the only word spoken publicly in the meeting about Hager, and it was from Chairman Barbara Smith Campbell.

"I want to publicly thank Jon Hager for his two years of devoted and tireless dedication to the development of the Silver State Health Insurance Exchange," she said.

Then the public comment portion opened up, and in the teleconferenced meeting, Bobbette Bond, the project manager for the Nevada Co-op, one of the carriers through the exchange had plenty to say..

"We have patients that are frustrated at the co-op for things that were created by the exchange and is draining resources away from our abilty pro-actively manage our members," Bond said.

Since Bond was only given three minutes to speak, she is writing a letter requesting more time to address the challenges Nevada Co-op is facing from the exchange.

"We believe a very poor prognosis for the last five weeks of enrollment. You have less than 20,000 members enrolled. The goal was 118,000," Bond said, "We don't think in the next five weeks there is time to fix the things that need to be fixed four months ago."

Finally, Xerox gave a progress report on improvements to the enrollment website and call center.

Xerox leaders estimate they have more than 18,000 people signed up, That's 100 thousand people less than originally estimated. The goal is now reduced to 50,000.

As for the call center, they say what was down to a ten minute wait is now at one minute.

Some of the charts were kind of hard for boardmembers to decipher, so Xerox promises to make them simpler.

Next week the board will be looking at how to find a new executive director.



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