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Minor techincal glitches still appear on healthcare sites

Reported by: Sandra Gonzalez
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Updated: 4/10/2014 2:53 pm

LAS VEGAS (KSNV & MyNews3) -- The website for healthcare sign-ups on the Silver State Health Insurance Exchange is experiencing some problems on both the English and Spanish version.

While the federal Spanish website and other states' Spanish websites may be receiving much criticism, people who navigate Nevada's Spanish website say it's pretty good.

Enroller Assister Andres Gonzalez of Consumer Assistance and Resource Enterprise says one of the first issues he noticed on Nevada's Spanish website for health insurance,, is there is still a little bit of translating that needs to be done. He says phrases in English keep showing up.

"So you can get lost in the process. That means that you understand something when you [it says] 'actividades recientes' -- that's recent activities -- then it says 'shop medical plans.' So how will you check your plans if you don't understand that phrase?" Gonzalez said.

There are still technical glitches which are being experienced on both English and Spanish websites.

While the federal Spanish website is being highly criticized for words "being off", and being written in "Spanglish", Gonzalez says the Spanish translation on the Nevada site is fine.

"This is really high end. I mean it's really friendly, really easy to understand. So for people who have never had any insurance information ever, it's really friendly, you can handle easy," Gonzalez said.

CJ Bawden, Communications Officer for the Silver State Health Insurance exchange says all of the issues, language-wise and technical, are being worked on weekly.

"We're going in and looking at those and trying to resolved those on a day to day basis. But there are still individuals encountering problems and errors on some areas. We're looking at that on a week-by-week process so we can put a fix in place," Bawden said.

Nevertheless, Gonzalez says many Spanish speakers are picking up the phone for help and are reaching out to designated navigators to get help enrolling either in person or over the phone.

The Silver State Health Insurance Exchange says the enrollment numbers aren't differentiated between the English and Spanish websites. However, as of now, the number of paid enrollees state wide is under 11,000.



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