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New Interim Executive Director named to Nevada insurance exchange

Reported by: Sandra Gonzalez
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Updated: 4/14/2014 2:35 pm

LAS VEGAS (KSNV & MyNews3) -- One week after the executive director of the Nevada health insurance exchange resigned, an interim has been named.

Steve Fisher, Deputy Administrator of Welfare and Supportive Services for the state of Nevada is named the interim executive director for the Nevada health insurance exchange.

He will be in charge of Nevada Health Link for now after Jon Hager resigned last week. Fisher elaborated on his vast background while working for the state.

A permanent executive director search will start soon. Hager left at a time when the exchange has been highly criticized for many problems from glitches to extremely long wait times.

Xerox reported to the board about its detailed efforts to overcome its giant list of challenges. Meanwhile, the company's Kristin Baca made a statement to the board that caught board members attention.

"Our projection that Bill and I are working very hard to go after is 150,000,” Baca said.

"And the 150,000 number, I guess yes if that's the goal that's fabulous. That doesn't seem to me based on the 1,000 or 2,000 this week that, that's set anywhere in reality," said Vice Chair Lynn Etkins.

The initial goal set last year was 118,000, and with one month to go, Nevada has fewer than 20,000 signed up.

In the meantime, the board decided it wants to create an internal oversight committee to work directly with Xerox and to contract someone to conduct an external analysis of the exchange activity.

While they decided not to terminate a contract with Xerox, the frustration was obvious from the board.

"I don't see reality in the presentation made here. i continue to not have faith in Xerox and I’m not sure which of these options helps steer the ship correctly," Etkins said.

During public comment the board heard stories from one man being billed $400,000 to a broker who shared her woes.

"It seems like the broker seems to have more knowledge in the process than the actual customer service reps than we are dealing with," said broker Tamar Burch.

And while the board has chosen a new interim executive director, the board will not start discussing steps to choose a new permanent director until next week.



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