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Rip-Off Alert: Beware 'Delivery Failure Notification' emails

Reported by: Marie Mortera
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Updated: 11/15/2013 5:27 pm
LAS VEGAS (KSNV -- In this Rip-Off Alert, con artists pretending to be the U.S. Postal Service are sending out emails in an attempt to get your personal and financial information.

Targeted customers get a notice in their email. The subject line will likely say USPS “Delivery Failure Notification.”

“Basically, it gives a date and says on such and such a date we attempted to deliver a package but were unable to deliver it,” said U.S. Postal Inspector Mike Carroll. “Please click on the link below to print up a delivery label and take it to your local post office to pick up the package.”

The link will provide information on when to expect delivery. But when the customer clicks, the computer will become infected.

“You’re going to get a malicious virus that is going to be installed on your computer which can log keystrokes and possibly obtain personal identification information and account information,” Carroll said.

“This is not the way the postal department will notify customers if they have a package.”

The most important thing is not to click on the link. Instead, forward it to, then delete the email.

“It will notify USPIS the email is circulating, and we can deal with it and investigate it and it won’t harm your computer,” Carroll said.

A few tips for spotting bogus emails:
  • The email contains poor grammar or spelling errors.
  • The text states immediate action must be taken or the customer will face penalties.
  • The email requests personal information under the guise of confirming information.
If you have questions about a delivery by the Postal Service, you can call 800-ASK-USPS.


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